FAQs

What’s different about Puptales™ Treats?

We believe that the Puptales™ range is simply the best you can feed your pet - we use healthy, nutritious and natural ingredients with carefully chosen vitamins and minerals, to help keep your pet in the best condition. Our recipes use only natural meat which is either fresh or freshly prepared, no cheap fillers and absolutely no nasties. You can even smell the difference - our foods smell delicious!

Why is Puptales ™ pet food more expensive than other pet foods?

Puptales™ makes proper food for pets. Full of goodness and premium ingredients. The cost and range of these fine ingredients are reflected in the price - for example, some of the organic ingredients we use can be up to 20 times the cost of non-organic. We believe that the quality of the ingredients and the difference they make to our food is well worth it. Pets eating wholesome, nutritionally balanced meals filled with natural goodness are much more likely to be healthier and happier.

Where is Puptales ™ pet food made?

All our food is made in the UK. Carefully sourced from selected and trusted suppliers. With British made ingredients only.

Ingredients

What do you mean by 'proper meat'?

At Puptales™, the meat and fish in our food are all carefully and responsibly sourced from our trusted producers and expert suppliers. No meat meal, no bone meal and no rendered meat. Most of the meat we use in our recipes is fresh and the remaining is freshly prepared. We use the term freshly prepared to describe some of the specific meats and fish when we use a blend of fresh and frozen meat or just frozen, dependent on the recipe. Seasonal fish & meat such as venison means aren’t available to us all year round as fresh produce so we freeze these. We also use some exclusively sourced ingredients with provenance that unfortunately aren’t always available fresh when we need them. This is also the case for some of our organic meats that need to be collected in small quantities from local farmers so that our producers can build up enough supply to make a proper batch. So to make sure your pet can always have their favourite dinner recipe, all year round, we sometimes have to step away from chilled fresh and use frozen meat and fish instead. Our frozen meat and fish that we freshly prepare, is of the same high quality as all of our other fresh meat; we know that the quality and safety of our ingredients is just as important to you as it is to us. We ensure that throughout our supply chain all Freshly Prepared produce is treated the same way that you would expect your food to be treated, such as making sure it is safe and always keeping it in a constant chill chain (just like your fridge freezer at home, only a little bigger).

We choose to include a quality mixture of muscle meat and organ meat in our recipes. That’s because offal contains vital nutrients not found in muscle meat, is a rich source of vitamins, minerals and amino acids, and is utterly delicious to pets. We use a wide variety of meats and fish for healthy variety and to help provide choice for pets who may be sensitive to some of the more common animal protein sources.

What do natural ingredients really mean?

All of our ingredients are natural apart from our added vitamins and minerals, which are essential to our foods to ensure our complete recipes are nutritionally balanced. This means that we will never claim 100% natural on our complete recipes. Some vitamins and minerals aren’t available in a natural form and those vary lots in their quality. Treats are complementary so often we can ensure that they are 100% natural, like the delicious offerings in our Truly Naturals collection.

Environmental

Is Puptales ™ packaging recyclable?

We have a responsibility to our planet and everything in it. And we try to tread carefully on the planet that our pets love so much. That’s why we ensure that all of our packaging is recyclable, either as part of your kerbside council collection or as part of our partnership with Terracycle.

Terracycle can collect and recycle almost any form of waste and we’re partnering with them to ensure that all of our packaging can be recycled and diverted away from landfills.